ID verification.

[SmithsYarns]

I am in Australia and submitted my drivers license on the 1st of January 2025. Still no notification on whether the process will be completed soon. I followed up through contacting via email. Got a generic 'if you want to delete your account' email back. Have followed up on Monday and again today. Their '2-5 business days' is nonsense. If it is going to take over 2 weeks, let people know!

[SmithsYarns]

Still awaiting a response from...anyone really. This is quite disappointing.

[ChikaBeadwork]

My shop was put into vacation mode on Jan. 28. I have uploaded driver's licence immediately.

My shop was reactivated on Feb. 1, but the status is pending verification, and I don't receive the completion notice. For now, my store is working, so I'll just wait and see.

[SmithsYarns]

It appears mine isn't working at the moment. I also have not had any response from Etsy Support, which makes me wonder why they are even there?

[LoveLeeSoaps]

Hey! I see your shop is back open. I am having the same issue. How were you able to fix it?

[SmithsYarns]

I wasn't aware it was fixed. I checked this morning and the ID check was still pending. I haven't had any messages from customer service or even a reply from moderators on here.

[SmithsYarns]

Update: my support request was closed with no communication from Etsy aside from a generic, useless 'if you want to close your account' thing at the beginning. No contact from mods either. I have reopened a support request and will be following it up religiously. This is ridiculously, poor communication and I am extremely disappointed.