I've got an order that i can't find!

[CreatiefHoekje]

Hi!

I just received a email saying I've got 2 orders. I can see them in my dashboard but now where else. No messages, no shipping info, no name. As soon as i open the order details through my email it says the account has been suspended.. I'm at a loss. Is this another scam? Up until now it only have been scam messages saying i need to click certain links and stuff. But never an actual order.

Can someone help me?

[AutumnHollowStudio]

The orders are showing in your seller dashboard under "open orders"? Do they say "in progress"?

it's possible that Etsy discovered post-order that the accounts were scammers or somehow compromised - that has happened to many sellers

[CreatiefHoekje]

I only see "orders" 2. Nothing about open orders. Even in my page of orders i don't see them.

[CreatiefHoekje]

Okay the orders just vanished so I think it must have been a scam right?

[NanaLetha]

Scam

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[SealverStudio]

the same thing is happening to me!

[LoonMtEmbroidnCrafts]

Always check your payment account to see an order- to tell if it is real or not.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.