Site-Wide BLOCKED FROM ETSY

[SugarTaffySoap]

I was suddenly blocked as well as other sellers. The IP address underneath the You're Blocked popup from Etsy has a different IP address than mine. The one shown is  IP 108.25.16.76.  This is NOT my IP address. Not sure whose working so I'm including all forum moderators and manager.

@thatregina 

@ModAngie 

@ModJose 

[Bijouxdelmundo]

Me too

[CryzalisMasksUK · Accepted solution]

I just had the same, on all my devices and browsers.

THE FIX:

Run a scan on your computer

Clear cookies & Cache

Restart device 

All fixed, you may have to solve a puzzle to prove you are not a robot

[137life]

I'm having the same problem

[SugarTaffySoap]

Below is the message underneath the "ETSY You've Have Been Blocked".  The word Behavior is misspelled. THIS IS NOT MY IP ADDRESS.

"Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

•  You are browsing and clicking at a speed much faster than expected of a human being.
•  Something is preventing JavaScript from working on your computer.
•  There is a robot on the same network (IP 108.25.16.76) as you.

Having problems accessing the site? Submit feedback.

ID: fce55d69-eda2-8b8e-6e76-bd205d6f838e "

[CryzalisMasksUK]

don't submit feedback or click on anything.

Scan your computer and clear the cache & cookies. Restart and it should fix itself

[SugarTaffySoap]

@CryzalisMasksUK I did submit feedback thinking it was Etsy,  but DID NOT GIVE my IP address in the submission just said it was not my IP address. 

[CryzalisMasksUK]

it is a sitewide issue, either by error or someone is doing it.

Are you back into the site @SugarTaffySoap ?

[SugarTaffySoap]

@CryzalisMasksUK  Yes, all is ok.  I just signed in and was greeted with an Etsy survey asking if I'm enjoying the site. LOL.  I'm over here sweating with my stomach doing flips and cart wheels.  What an experience that was!! 

[CryzalisMasksUK]

Yes it is terrible, I had just printed the label, but do not add the tracking until later after the parcel has been scanned.

All I could think off was, I need to fix this so that I can enter the tracking on time.

I do wish Etsy had a technical service number, how many people are losing it right now?

[SugarTaffySoap]

@CryzalisMasksUK  I know what you mean. All I was thinking is how am I going to get my orders out today.   

[CryzalisMasksUK]

The seller app continued to work, so that was my back up plan

[VknitB]

Hi,

A few seconds ago I got a message on my screen stating that I’ve been blocked. I was trying to access my Etsy store when this message appeared. Any suggestions?

[CryzalisMasksUK]

I just had the same, on all my devices and browsers.

THE FIX:

Run a scan on your computer

Clear cookies & Cache

Restart device 

All fixed, you may have to solve a puzzle to prove you are not a robot

[SugarTaffySoap]

Me too. Here's the pop up I received for the tech team:

Below is the message underneath the "ETSY You've Have Been Blocked".  The word Behavior is misspelled.

"Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

•  You are browsing and clicking at a speed much faster than expected of a human being.
•  Something is preventing JavaScript from working on your computer.
•  There is a robot on the same network (IP 108.25.16.76) as you.

Having problems accessing the site? Submit feedback.

ID: fce55d69-eda2-8b8e-6e76-bd205d6f838e "

[MillVintageAndRetro]

Behaviour isn’t a misspelling if you’re British 

[SugarTaffySoap]

@MillVintageAndRetro  I know, I was thinking the same thing. But in US it is misspelled. 

[thatregina · Accepted solution]

Thank you for your reports, folks. While this appears to have resolved, our team is investigating the occurrence. In the meantime, I've highlighted @CryzalisMasksUK's post as it contains helpful information on clearing the error.