alissamaydesign
Inspiration Seeker

I qualified for star seller but didn't receive my badge?

My ratings for last month were 100%, 5.0 and 99% but I didn't receive the star seller badge. Does any one know what happened?

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BootifulLabels
Conversation Maker

Re: I qualified for star seller but didn't receive my badge?

Did your sales reach the minimum quantity and $value (5 sales and $300 in US)?  If not, no badges are awarded.

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

Yes I reached the minimum quantity and value 

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Re: I qualified for star seller but didn't receive my badge?

You are missing the shipping badge. You can download your report on the star seller page and see what order/ orders did not meet the shipping requirements.

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

This is the problem- as far as I can tell I do meet the shipping requirements. I just haven't been given star seller 

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Re: I qualified for star seller but didn't receive my badge?

you need to look at "LAST review period" the default is current review period

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

Yes, the ratings I mentioned were for the 'Last Review Period'

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Re: I qualified for star seller but didn't receive my badge?

I met the requirements too and for the first time, my badge was also removed.  So confused.

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

I'm so confused. I'm hoping there's just a delay and it will update soon, but who knows 

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NanaLetha
Inspiration Maker

Re: I qualified for star seller but didn't receive my badge?

@CuteNews  you are missing the messages badge.

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

I have 100% message response rate

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Natalya1905
Community Maker

Re: I qualified for star seller but didn't receive my badge?

You're missing the shipping badge. Have you tried to download your order history file and see what it says? 

Previous SS period was July 1–September 30, 2024. 

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alissamaydesign
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

Hi there, yes this is the problem. Between the period of July 1 to September 30, I had a 99% shipping rating. I should have qualified for the shipping badge, and received star seller. I just didn't and I'm not sure why. 

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LuxArtCorner
Inspiration Seeker

Re: I qualified for star seller but didn't receive my badge?

Hi, I got the same issue, is there any other way to escalate it? Dashboard is stating that I have met all the KPIs for all the badges but I didn't get the quick replies badge despite of having a response rate of 95%. Got the other 2 badges.

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Re: I qualified for star seller but didn't receive my badge?

go to service stats,

click on - PREVIOUS review period,

and you can download the csv to see which you missed

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