I qualified for star seller but didn't receive my badge?

[alissamaydesign]

My ratings for last month were 100%, 5.0 and 99% but I didn't receive the star seller badge. Does any one know what happened?

[BootifulLabels]

Did your sales reach the minimum quantity and $value (5 sales and $300 in US)?  If not, no badges are awarded.

[alissamaydesign]

Yes I reached the minimum quantity and value 

[JackisJustVintage]

You are missing the shipping badge. You can download your report on the star seller page and see what order/ orders did not meet the shipping requirements.

[alissamaydesign]

This is the problem- as far as I can tell I do meet the shipping requirements. I just haven't been given star seller 

[CraftyCornishMaids]

you need to look at "LAST review period" the default is current review period

[alissamaydesign]

Yes, the ratings I mentioned were for the 'Last Review Period'

[CuteNews]

I met the requirements too and for the first time, my badge was also removed.  So confused.

[alissamaydesign]

I'm so confused. I'm hoping there's just a delay and it will update soon, but who knows 

[NanaLetha]

@CuteNews  you are missing the messages badge.

[alissamaydesign]

I have 100% message response rate

[Natalya1905]

You're missing the shipping badge. Have you tried to download your order history file and see what it says? 

Previous SS period was July 1–September 30, 2024. 

[alissamaydesign]

Hi there, yes this is the problem. Between the period of July 1 to September 30, I had a 99% shipping rating. I should have qualified for the shipping badge, and received star seller. I just didn't and I'm not sure why. 

[LuxArtCorner]

Hi, I got the same issue, is there any other way to escalate it? Dashboard is stating that I have met all the KPIs for all the badges but I didn't get the quick replies badge despite of having a response rate of 95%. Got the other 2 badges.

[CraftyCornishMaids]

go to service stats,

click on - PREVIOUS review period,

and you can download the csv to see which you missed