I need to speak to an ETSY person.

[Motifsbyhand]

I am sick of having ETSY automatically refund my buyers within minutes of them opening a case. The cases are not reviewed as the refund is in contradiction to Etsy policies and my policies, and I have no opportunity to provide any information about the order.

Etsy is now becoming known in the marketplace as being easy to scam. Just place an order and then raise a case and you will be automatically refunded!

Further evidence that ETSY has absolutely no care, concern or commitment to their sellers. This is reinforced by the fact that there is no contact information.

I have raised my concerns about these illegal trade practices with the Australia Competition and Consumer Commission and will be meeting with representatives later this week. They are already investigating Etsy's practices apparently.

PS. Just like the FAQs, the labels provided below are tailored to limit the identification and recognition of these practices.

[DreamGreatDreams]

since it became difficult to find the links for help, i’ve collected links where sellers mentioned they found help options.  i hope one of these will work for you:

here is the link to the “how to contact support” from the seller’s handbook.

here is a link to initiate chat or email.

here is the link to request a callback.

or try this link or this link to email them.

if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.

i am not sure if the chat and callback options are worldwide and are available outside of standard M-F business hours. 

[Motifsbyhand]

You have got to be joking....

These are not link to contact ETSY. They are links to an opportunity to spend hours tracking down ETSY determined dead end paths that give no opportunity to discuss specific issues.

Chat does not work in Australia.

Email address ..... "not monitored"

[CraftyCornishMaids]

your policies are unclear

Returns and exchange details

Please refer to Etsy policies.

Etsy doesn't specifically have policies on returns, they say YOU have to put them in, so you may want to change this

but they do have rules on seller protection,  these are the current ones

https://www.etsy.com/uk/legal/policy/seller-protection-policy-effective-until/1077756588237

extracts..........

A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Etsy Messages.

D. Provide a valid tracking number on the order that shows the order route and delivery progress.

as you do not have the on-time badge, that either means you are shipping late, or you are shipping without putting the tracking number in the etsy order - so you have no seller protection, and etsy refunds

....

you also don't have the message star,

before someone opens a case, they have to message you first, and you have to get back to them in 48 hours, to try to get to a resolution, or when they open a case, etsy will also automatically refund.

.....

you are also selling to EU/UK without legal policies, so any of those will be due a refund in full, if they open a case.

.....

not sure if it's any of the above

[Motifsbyhand]

Do you work for ETSY??

[NanaLetha]

@Motifsbyhand  Does who work for Etsy? 

[OneEyeCatStudio]

The people who actually work for Etsy are busy doing other things.

The forum is just other buyers.

Email Etsy, or request a call.

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