On October 17th I received a message to cancel an order. I immediately canceled the order by sending an informational message, thinking I had replied to the original message. (Order number #[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies prior to posting.]) Unfortunately, looking at the star seller statistics, I find that my performance in answering messages has decreased. I have put a lot of effort into being a star seller for so many months (almost 10) and it is very unfair to lose this status now for this mistake. I contacted etsy support but they can't do anything to change my stats and referred me to this link.
It is extremely disappointing that I have also responded to my customer's request by message and that no solution can be found. Please resolve the issue immediately as a new assessment will be made at the end of the month. Thanks a lot!
