If you look at my main page, towards the bottom I have quite a lot of information under "Shop policies". However, the information is outdated and needs to be updated. When I try to click on "Edit Policies", it just takes me to the new page where you can only select a couple of generic buttons for "accept returns" or "accept exchanges". I can't find a place where I can edit my text.
Three months ago Etsy made significant changes to Shop Policies (especially Return/Efund conditions)
"Beginning September 22nd, you can now apply different return policies to each of your physical listings. This lets you clearly indicate to buyers which items from your shop, if any, can be returned, and gives you more flexibility over your business.
If you have an existing shop-level return policy, we took the current policy you had set for your shop and applied it to your individual listings. Please go to your Policy settings to review and either accept or edit them so you can update to the new listing-specific policies by October 31st
After October 31st, we will publish your draft policies if you have not done so already, and buyers will only see listing-specific return and exchange policies. You can continue to edit your policies as often as you like after this period.
For more information about converting your existing shop policy into listing specific policies, check out our site update. "
https://help.etsy.com/hc/en-us/articles/7869401615255?segment=selling
you can't any more, as etsy only uses the ones on the listings now
some people have reported they can change the old policies, on an older version of the app
So I will have outdated information on my main page forever? With old links that don't work, and policies that no longer apply? Wow....etsy usability has really gone in the toilet.
Yup,
that's what I have too,
they did say they would remove the old policies, but they haven't
If you are quick you can still get the old 'Sell on Etsy' app (the orange one). With this you can edit your old policies - in fact, when I edited them some sections actually disappeared completely but that's fine by me, I wanted to clean it up.
I removed the app a while ago but I installed it again specifically so I could fix my old policies and will be deleting it again soon because every time I do anything on the website it keeps trying to get me to view in the app (which is very annoying).