I have orders that I can't access

[ArborInspirations]

I have orders showing up on my app (not thru the web browser) that when I click on them I get the message "there was a problem loading this order" So I can't ever ship out the order and when I receive messages from these buyers asking where their items are I also can't respond to their messages. I have submitted to requests that have been sent to the engineering team but after 6 weeks I have not gotten a response or any resolution. This is extremely frustrating for me and the buyers and it is also affecting my star seller status.

Anyone else experiencing this? Any resolutions?

[JJewellerySuppliesUK]

You have had orders sitting waiting for 6 weeks?

I would clear your cookies and your cache and/or use a different browser.  Some have had issues with Chrome recently but it works fine for me.  Firefox is allegedly the supported browser for Etsy but it always hangs for me. 

[ArborInspirations]

Correct, I have 5 outstanding orders, the longest one was placed 6 weeks ago.  They show up in my app, but not in my browser (so doesn't look like a browser issue)

[JJewellerySuppliesUK]

Unless you try with a different browser, you will not know so give it a go.