GuanShop
Inspiration Seeker

I got Charged for a listing that "sold" but i didnt get any sale on it.

It says the following:

Listing fee ($0.20 USD)
Auto-renew sold listing

The ad was far from expiring aswell, it was uploaded prolly around 1 month ago. No sales came in, just a charge for renewal for 20 cents
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Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

Did the listing expire?  If so and the item is set to auto-renew status a fee will occur when it is relisted.

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Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

And it would be called "auto renew expired" on the fee description.

Auto renew sold, would only be for a listing that had a qty more than 1 and it auto renewed upon sale.

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DesertChains
Conversation Maker

Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

Perhaps the sale was reversed. See if you got the relisting fee returned.

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Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

Are you sure it said "auto-renew sold" or did it say "auto-renew expired listing" possibly?

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TBQSC
Community Maker

Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

You will need to contact Etsy directly for answers. Just a word of caution ... your shop may be in jeopardy of being reported & shutdown due to you reselling items that are not personally handmad by you, which is against Etsy Terms of Use.  You also need to add EU compliant shop policies.

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Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

@TBQSC 

 

Sorry but I am LOL, literally, as I would never try to contact Etsy over 20 cents.

I would be like the OP and wonder why this happened and search around for something that might have sold, but contacting Etsy has gotten to the stage that for me it is actually funny.

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Re: I got Charged for a listing that "sold" but i didnt get any sale on it.

Look on your finance page and see if there are other fees associated with this item like transaction fee and processing fee. IT seems if it "renew=sold" there would also be other charges for the "so called sale".

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