I didn't receive the Star Seller badge even though I meet the requirements

[AmiGuide]

Hello,
I believe there is some bug because I am selling digital items, I have 100% response rate, no cases, and avarage review rating 4.9 for the last 3 months.

Please assist with this.

[TheVintagePineapple]

What was the date of your first sale?  One of the requirements is that your first sale was 90 days before you qualify for the SSB.  So you would have had to have that first sale sometime in December in order to qualify for April's badges.  Your first review is dated January 17th.  

[AmiGuide]

First sale was January 4th. 
It would be great to have more specific description of requirements. Are you counting from the first sale or from the first review or anything else. As far as I understood - from the first sale. Then I would have to wait till the 1st of May, right?

[TheVintagePineapple]

Yes, it's going by the January 4th sale date, so you will qualify for the May badge as long as the other requirements are also met.

You can find the details about the requirements and other information about SSB on your Dashboard > Customer service stats and scroll down to the ''frequently asked questions''.

[AnniebelloPaper]

You also need to meet the minus number of orders AND the minimum amount of revenue in the period. I don't see any badges in your shop. No badges will show if you don't meet those two 'hidden' criteria.

[Martybugs]

Not quite hidden - but definitely not as clearly stated as they used to be!

The details can still be found, but it takes a bit of digging:  https://help.etsy.com/hc/en-us/articles/4403058372503-What-is-the-Star-Seller-Badge

[GlassSlippersByJane]

Probably the minimum number of orders. I can't get mine back either despite positive reviews, tracked delivery, on time dispatch. Looks as if it will be impossible in future with the views and visits being so tragically low. My once lively shop has been rendered nearly invisible. From at least one sale per day to one or two per month. The search engine is laughable, and the "lights on, lights off" scenario seems to be permanent now.

[BeadablesByMimi]

Something is wrong, there are so many shops on this forum with the same issue.  I have checked ALL of the criteria and have met ALL of the standards, including the hidden ones.  However, Etsy did not give my shop the Customer Service Badge, thus I did not earn Star Seller.  Something has to be done.