I check out my responding message rate.and clients it is not reflecting true.

[ByLivRich]

I check out my responding message rate. it is not reflecting the truth. some clients write 3 different accounts or rows if you check out messages and write their names you will see 3 or 2 or sometimes more rows each time .and I respond to them with the last one or randomly non of them is more than 24 hours you will see. I wrote them from different columns because they don't write to me in only one column. when I wrote another one it looks like I did not answer but you will see I answered the same person in the other column. I can send you a screenshot or you can see it already when you write their name in the search area at the massage session. how can we solve that?

[hopeandjoystudios]

There is nobody but other sellers here.

[BagmakerSupply]

@ByLivRich: When you are calculating your message response percentage, remember that only the FIRST message of a NEW thread counts for Star Seller. Have you looked at the applicable CSV file available on your Star Seller page for more information?

And this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts). Hopefully one of the Etsy admins will look at your message history.

[ByLivRich]

Do you mean the response time data which Etsy provides? after receiving the message and answering times and client information? I did . I see 3 clients which look like I did not answer but actually, I answered them in another message within 24 hours. and I couldn't find any contact for an open case about this claim for Etsy all automatic responses and not indicate my problem.

[audreytherese · Accepted solution]

"I answered them in another message within 24 hours"

That's your problem right there. You have to respond to that message. If a buyer sends you multiple messages and starts multiple threads, you have to respond to each one. Opening a case about it is pointless because they've been clear they're not going to manually change anything. 

[CubbyholeCrafts]

I've made the same mistake. Some customers start a new post every time they contact you. You must answer the new post. If you answer them on an old thread, it will not count.