Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.
Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.
__
If you have any questions about how the Community Forums work, please read our Community Policies.
Etsy is processing the payment. Do not ship, wait for the caching! Happens to buyer from my shop when the credit card info differed from her account info. It is to prevent fraud.
The same thing just happened to me! Dashboard shows a sale but the order isn’t showing up, no email, sale count didn’t go up.. & one of my listings that had 1 in stock, is now out of stock.
I would also check in your Completed Orders that something isn't there. Sometimes payment doesn't go through (for a variety of reasons) and is cancelled by Etsy almost immediately because payment will not go through. (I have had a couple of these). I'm suggesting this is just in case the order isn't going through processing. When an order is processing the order appears in your new orders but has "Pending" label on it, so you don't ship the order out before processing is complete.
Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.
Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.
__
If you have any questions about how the Community Forums work, please read our Community Policies.
