I can't login to my account and Etsy support has not replied via email...

[HudsonFineBooks]

Last Thursday when attempting to login to my long standing Etsy account, suddenly I was told that my password was incorrect.  This was the case on my Windows PC and then also on my iPhone Etsy app and my ipad.  I walked through the Etsy support site to the point where there is the "Reset Password" button in which you put the etsy account email and you are supposed to receive a reset email.  I never get it.  I know that the email is working correctly as there have been no changes to the account and I am receiving the normal amount of email each day into the account.  I have looked in all the various folders in the account and also done multiple searches through the whole content of the mailbox for "reset" and "etsy" - nothing is there.  I have logged directly into the email via a browser to rule out my mail client doing some kind of weird filtering or rejection - still nothing.

I am obsoletely dead in the water and no response from etsy...  What do i do?  This is closing in on a week now, and my shop is still "active" or published and visible on the platform, but I can't do anything with it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  It is simply stunning that Etsy, as one of the major platforms has ZERO support for sellers AND has no secondary method for verification and password reset.  What is this?  1994?

FYI - My shop is Made In Hudson, I am using my husband's account since I cannot login on my own.

[HudsonFineBooks]

Further, I know my email is working and I can recieve from Etsy because when I fill out the generic support request using my email address, I get the automated email immediately asking for more proof of identity.

[Vintorious]

What a nightmare! Have you tried messaging your shop from the account you are now using? There have been a couple of incidences where shops have been taken over by others who've changed the passwords and email (how, I don't know, but likely by knowing the email address and guessing a password, and lack of two-factor authentication). I'm not saying that this is the case for your shop, but I would want to rule that out. I would at least try to see if anyone is blocking you out.

[ZeldaandFitz]

I am having a similar problem with a second shop I just opened.   It says that my email password is incorrect.   My gmail account also says that my gmail account password is incorrect.   I've "talked" with chat about this and they ghosted me during the process and I have not heard back from them.

[ModKenneth · Accepted solution]

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