I can not see my sold order

I sold 1 item today. But when I open the page "order and shipment", the order did not appear. What was wrong?

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Re: I can not see my sold order

Are you sure that the payment cleared?  Or is it still pending? Or did Etsy cancel the order as the payment was rejected?

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Re: I can not see my sold order

Receive an email from Etsy said there was a sale. And payment was received as well. But order information did not appear.

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Amaradorn
Community Maker

Re: I can not see my sold order

How do you know you sold something?

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Re: I can not see my sold order

Received the email from Etsy. And payment was received from buyer. Just no order information

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Re: I can not see my sold order

Check your Paypal account, as that is your only payment method.

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Amaradorn
Community Maker

Re: I can not see my sold order

Sometimes when I open the Orders page it's filtered to old show orders that need to ship today (or something like that). I have to take the filter off to see all my orders.

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