I (StarSeller) Lost the Chat "Balloon"Function ? not visible anymore

[PetersHandmades]

I Lost the Chat "Balloon" Function;

as a Starseller normally it appears automatically ???    Now its not appearing anymore ??  How to get it back?

greetings Peter   

PetersHandmades on Etsy

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[CryzalisDesigns]

It should appear in about 2 hours

[PetersHandmades]

I will wait for it 

[CryzalisDesigns]

oh just realised the time, it should be live in about 30 min - 1 hr

[PetersHandmades]

top     (if its realy done )