The Etsy Forums are a great place to connect with other sellers to seek advice and share knowledge! The Forums are also an excellent place to keep up with important Etsy news and verify technical issues.
If you think you've discovered a technical issue in your shop, this is the place to share details and get help from other sellers. Any active site-wide issues will be pinned to the top of the page.
If you’re looking for business advice you can connect with Etsy Staff and experienced sellers in the Etsy Success section or request a shop critique from your peers over in the Shop Critiques section–be sure to read our post on best practices for participating in shop critiques!
There may also be scenarios when you need to communicate with Etsy directly. Etsy Support is here for you! We offer support to sellers over chat, email, and phone through our Help Center.
How to Contact Etsy Support offers more information about connecting with an Etsy Support advisor when you need to.
Here’s a quick checklist of what details to include in your message to Etsy Support for the quickest resolution:
- Screenshots of any error messages or unexpected behavior you’re seeing.
- The browser you’re using, whether you use the Sell on Etsy app or Etsy.com, and any actions or workarounds you’ve already tried.
- Any pertinent details like order numbers or links related to your question.
Need immediate help? We’ve expanded real-time support channels for sellers with at least one sale, so you can live chat with one of our agents 24/7—making it easier for you to get the help you need when you need it most.
If you’re ever worried that your account may have been compromised, you can contact the Etsy Support team and find answers to frequently asked questions using the Etsy Help Center. We also encourage you to review these tips on how to protect your account.
