How to contact etsy through email?

[AmazingFLGarden]

There is no way i can contact etsy via email or phone for an important issue, it keeps looping me back to help page.

please help! i just want to chat or write someone!

[VintageRescueSquad]

There is no incoming etsy email. You can try to see if live chat is available, but it often isn't.

Have you opened a support ticket? If you got a canned response, look for "I still need help"

[AmazingFLGarden]

I cant even open a support ticket! this site has gone to hell!

[vintageNCtreasures]

Can you not go to your shop manager > community/help > contact us and drill down to find the topic to send Etsy a message?

If you scroll down on each topic, you'll see "I still need help". 
If you click that you'll get one of the options to contact them.

Depending on the topic, you might only be able to send a message, sometimes you might see the "chat" option or the "call back" option.

[AmazingFLGarden]

sadly, no. all the topics are dead ends andsend you back to main help site. i always click i need help and sends me to the start.

[DreamGreatDreams · Accepted solution]

since it became difficult to find the links for support, i’ve collected them when sellers mentioned where they found help.  i hope one of these will work for you:

here is the link to the “how to contact support” from the seller’s handbook.

here is a link to initiate chat or email.

here is the link to request a callback.

or try this link or this link to email them.

if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.  it’s critical that you reply to the automated response you receive and don’t send additional emails thinking it will speed things up (this actually slows things down.)

keep in mind these may or may not work outside the usa during standard business hours (m-f & 8-5).

[AmazingFLGarden]

you are a Godsend!

[GitaSternPaints]

Thank you so much for this!

[thesilkworks]

thank you thank you thank you!!!

[PartyLikeAnAnimal]

Thank you so much!! The seller is no help if you suspect them of fraud!