@EverlovedPortraitsUS - To contact Etsy go to Shop Manager - Community & Help - Contact Us - Seller - Pick the best option - you'll be shown articles but hopefully you will eventually get to the "I still need help" link. Click on that - you will be given the ability to send Etsy an email to open a help ticket.
At times you may see Chat or be given the option to enter your phone number for a call back, that those are infrequent.
If all you receive is a generic email response from Etsy, reply to that email, that your issue "is not resolved".
Off topic but do finish setting up your shop - add policies. This is becoming very important should shop owners ever need to use Etsy's seller protections.
https://help.etsy.com/hc/en-us/articles/115014372467-How-to-Set-Up-Your-Shop-Policies?segment=sellin...
https://www.etsy.com/legal/policy/selling-to-eu-buyers/239965962014?ref=list
