DressMeDoll
Inspiration Seeker

How is everyone doing with Etsy reserving our hard earn money I'm clueless

Please don't make it so difficult for old shop owners like me navigate 

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
3 Replies
bradgoodell
Community Maker

Re: How is everyone doing with Etsy reserving our hard earn money I'm clueless

Suggestion:  Work towards getting your Star Seller metrics in order.  Star Sellers aren't subject to holds.  Sorry you are going through this.

Translate to English There was a problem fetching the translation.
4 Likes
Reply
Loading...

Re: How is everyone doing with Etsy reserving our hard earn money I'm clueless

Agree with the suggestion on obtaining Star Seller; they will remove the reserve early if you manage it. 

Every initial Message must be responded to in 24 hours or marked as spam. You can use the weekly autoreply to cover most times: https://help.etsy.com/hc/en-us/articles/115015654988-How-to-Send-Messages-to-Buyers?segment=selling#... The Messages that come in during your working hours (minimum 32 hours a week) still need a response within 24 hours, but the others will get an autoreply and be covered. 

Fortunately, you are in the US so you will get your 30% back once you ship with tracking and the tracking picks up. It used to be 70%, and of course some countries do not have tracking Etsy can read. 

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: How is everyone doing with Etsy reserving our hard earn money I'm clueless

Did you really tell someone they would receive their order January 32nd?  

 

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.