How can I start a chat with Etsy Support Team?

[MexicanArtisansHands]

I am located outside the US, so I dont have that one available, should I purchase a new suscription or where it is located?

Any help would be appreciated it,

Thanks.

[Amaradorn]

I believe that chat is only available during certain times for certain issues.

It probably best to ask for advice in the forum first (unless it's something personal like finances)

[WendyShrayDesigns]

I don't know if chat is available at all. I sometimes see an icon that looks like chat but then when I click on it, it prompts me to send an email. They will usually respond in a day or two.

[AnnaleasFinest]

Try this: https://www.etsy.com/help/contact?ref=seller-platform-mcnav

@MexicanArtisansHands 

[SVGRox]

Hi 

It 's there but usually well hidden and you have go over hurdles(categories) to reach it and maybe not via the correct topic - its open 24/7 . There may also be option for Etsy to call you back 7am - 9pm EST. It also states Keep Commerce Human - ironic considering they us AI bots in chat responses.

[PillowDetails]

If you reach chat, it may be a customer service representative that is not necessarily someone experienced in support on Etsy, and your issue will be forwarded to a Team, and you'll be told to wait for an email.  So you may as well go the email route, unless you get the phone back option.

[MartynGreyDesign]

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@MexicanArtisansHands wrote:

I am located outside the US, so I dont have that one available, should I purchase a new suscription or where it is located?

Any help would be appreciated it,

Thanks.

---

hello! I have already written about this problem here, but maybe one of the users will be able to help me and tell me what the problem is. I haven't been able to contact Etsy support representatives for about a month. I am writing appeals, but I have not received a response to any of them. I understand that the response takes a certain amount of waiting time. but if there is no answer at all?...because of what this can happen?
thanks.

[MexicanArtisansHands]

Hey ,

As as far as I know, by experience I can tell you Etsy support is not good enough,unfortunately they won't solve anything quickly,and if they do it will take weeks jf not months.  Is there any phone available?.

[woowartwork]

any luck with the chat?

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