How Do I Mark An Order Complete Without Tracking??

[SharingAPassionINC]

I am trying to mark an order complete without tracking, but it won't let me, even when I select Digital Item it is still asking me to input a carrier. 

The order is for a customized digital file that I'm emailing them.

"Not Available" is no longer an option. 

Help! I have several orders I will be working on and need to mark complete. 

Thank you in advance!!

Alison 

[BootifulLabels]

When I do personalised digitals, I choose Other under Shipper and then type Emailed in the text box.

[CraftedCreated]

If you change the courier to anything else then back again the mark as complete button is no longer greyed out.

Or you can enter text into the tracking number box and then delete it and the button is no longer greyed out.

[CraftykittyByRydell]

Wow!  Thanks! 

[AllaCartaCards]

Same problem for me today. I just typed ‘Post Office’ into the tracking box, then it would let me mark complete. Must be a glitch - never happened before.

[EarthBabyByCourtney]

This worked thank you! 

[ThePotteryDealerTN]

THANK YOU!!!!!!

[BeachArtbySara]

This tipped worked! Thanks !! 

[WAGlacierGraphics]

Anyone else unable to mark an order complete today? Other does not work. I ship email, so no tracking number.  Maybe will try the Post Office thing. Time to take a break from this constant attack against Digital sellers.

[ThisBeautifulDay]

I clicked on Other, then for tracking number I typed "not applicable". I was then able to mark my order as complete.

[WitticismsRus]

@ThisBeautifulDay 

They added options for local delivery & pick up , digital items etc.

Once you click 'mark as complete'  it the mark as complete pop up opens where you can select the carrier and enter tracking number etc. Right under the text box to type in the tracking number it says 'This order doesn't have tracking'. If you click that it you get drop down options to select for why the order doesn't have tracking. You can select Digital Items, Items linked to another order, local pickup or delivery, oversized or heavy items or something else.

Select whichever applies then click the button at bottom that says mark 1 order(s) complete.

[HeatherDeweyPettet]

I tried a variety of things, and nothing is working... my problem is that I had forgotten to ask for tracking when I had shipped a physical order (a few cards) at the post office on Feb. 16th. So, I have no tracking number. I'm not sure what to do to mark the order as complete. It's been a week now... sigh.

[TheGoodKitten]

I chose "evergreen" as the carrier and then typed in "no tracking" in the tracking # box. It worked! 

[WordDesignbyRoey]

Thank you for being my HERO of the day.  I tried all of the suggestions before yours with no luck, so I was relieved that yours worked.  I wonder why Etsy changed this. I'm sure it has to do with some sort of financial gain. Anyway, I'm in your debt.

[RainbowDaddyGifts]

This no tracking thing is broken, it still does not ever mark the item "delivered" which hurts the Star Seller ranking. They penalize sellers for using Local Pickup because the metric is based solely on Tracking info. They keep telling me they wont fix it.

From Support:

José P

Thank you so much for all your time Matt, As I explain you we are not able to change the metrics for the badge, I explain you that all the physical orders need to have valid tracking information and I also sent you the article that have all the information about local pick ups and there said  All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge (https://help.etsy.com/hc/en-us/articles/4403058372503?segment=selling). At this time, we’re unable to make exceptions for local pickup orders. I need to leave the chat and take more chats. Please don't hesitate to contact us if you need further assistance. We're here to help! Have a great day!

[JDTotesnDolls]

@RainbowDaddyGifts   This is an old thread and Etsy asks that we not resurrect old threads.

If you read the information on star seller for the US as well as Etsy information in general, you will see that Etsy requires tracking on all items.  They make an exception for the US if you don't want SS by allowing $10 and under to have no tracking. 

Etsy has allowed hand delivering but they would prefer sellers don't.  In fact you lose seller protection for hand delivering.

They won't fix it because Etsy requires the tracking number.  If you hand deliver, you can only mark it complete.  There will be NO information on whether or not the item is delivered.  Even sending a receipt with tracking that can be done through Etsy labels is not proof the item itself was delivered.

Tracking has always been important to Etsy.  It is proof that the item was shipped by the seller. 

As a new shop it would help you if you could spend some time reading about teh SS program and Our House Rules as well as information in Help.  You will find it helpful to learn your way around Etsy.  There is a great deal here.

You need to add your about page to make a complete shop as one of the requirements on Etsy. 

[TonsOfPaper · Accepted solution]

Hello there,

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

[ModFabio]

Hello!

Prior to posting in a thread in the Forums, we ask that you please check if you are not bumping an old thread that hasn't seen any activity in a few months (or years, even). If that is the case, and you still would like to share your thoughts and get the conversation going - whether about this or similar topics, we ask that you start your own thread instead of bumping an old one.

Please note that reviving old threads can cause confusion for members reading, so always check the dates of the most recent replies before posting. You can find this information on the top-left corner of each message, just below the member's username and profile picture.

Having said that, we are closing this thread as it is indeed a bit older, and the information contained here may be outdated.

Thank you!

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