How Could My Shop be Released from Temporary Vacation Mode that Placed by Etsy? Help Needed!

[Yulinz]

My shop has been placed in temporary Vacation Mode on Jan 27th to verify my seller identity or business info. I have provided my seller identity info and my identity info was verified successfully on Jan 31st . Everything was well done, however, shop still in vacation mode.
I heard from Etsy forum that the verification was a bug. But my shop still in vocation mode now.
I have sent several help requests during the last 10 days and nobody replies to me. I re-sent new help request for help but you guys closed it automatically and no reply at all.
My shop should be released from the temporary Vacation Mode that placed by Etsy, I need help urgently.
Help Please!!! Thank you in advance.

[TBQSC]

@Yulinz --

It appears you ship Worldwide, yet you do not have legal shop policies in place for selling to EU / UK Buyers and various other locations ... without these in place, you have NO seller protection.  This issue may be contributing to Etsy keeping your shop in Vacation Mode.

Selling to EU / UK Buyers @ https://www.etsy.com/legal/policy/selling-to-eu-and-uk-buyers/239965962014?ref=list

Purchase Protection Program for Sellers @ https://www.etsy.com/legal/policy/purchase-protection-program-for-sellers/34509585385?ref=list

[ClickandCraftt]

I've been waiting since 4.02 for my data to be verified, I just started posting listings and immediately took a temporary leave from Etsy, I updated my old data to new ones, I think that was the problem, but no one answers, no SMS, I don't want to wait a whole month, is there any way to speed it up? Or at least write what's wrong
Same maybe problem

[CraftyCornishMaids]

@Yulinz 

the business info is not verified properly, as etsy automatically puts your business info in sellers details, then you add your address, but the basic business stuff is missing

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.