@No66VintageCandleCo
you had a phishing message,
if you gave them your e-mail, or clicked on a link, you went off etsy, etsy can't help you.
You need to contact your bank and let them know your have been defrauded by a phishing scam
cancel your card, and get a new one.
Your bank are the only ones that can help, they may or may not refund, depending on the card and terms, a few UK sellers have reported they were refunded from their bank, but if it was a few weeks ago, it's probably too late to claim.
you should have reported them to action fraud, use that report number with your bank, it often helps with a fraud claim.
the information you need to provide is the e-mail address they used to ask for your card details, and the account you authorised the payment to go to
you should also report the e-mail from the phishers to your e-mail provider, so they can block them from contacting anyone else.
and mark them as spam and block sender, in your e-mail
you may find a few weeks is too long to have waited for a fraud claim
