Help Needed: Shop Stuck in Holiday Mode for 4 Days After Document Submission

[DigitalchemyStudio]

Hi everyone, 

I hope this message finds you well. My Etsy shop has been stuck in Holiday Mode for 4 days while Etsy reviews my documents and it has exceeded the 48 hours of verification period. Here’s what’s happening:

• I submitted all required verification documents.

• No updates from Etsy support despite opening a ticket.

• My shop is completely inactive, and I’m unable to list any new items.

I’m reaching out to ask:

1. Has anyone in Pakistan (or elsewhere) experienced this delay? How long did it take to resolve?

2. Are there specific steps I can take to escalate this?

3. @EtsyModerators – Could you help flag this to the verification team?

I’ve double-checked that my documents are clear and valid. Any advice would mean the world—thank you!

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.