Help Needed: Resolving Etsy Account Verification Issues

[Vuspita]

Hello Etsy Community,

Iam seeking urgent assistance regarding the verification process for my Etsy shop account. I have encountered several issues and would greatly appreciate any advice or guidance. Firstly, I would like to know if it is possible to reset the account verification process so that I can re-upload my debit card information and receive the small deposit for verification again. My account has already reached the maximum number of verification attempts. Secondly, I initially linked a credit card to my account, which cannot receive Etsy's small deposits. This has caused a significant issue as I cannot provide the necessary proof of the small deposit on my bank statement. Lastly, despite repeatedly reaching out to Etsy support for help, I have only received repetitive responses without any resolution to my issue. This has been extremely frustrating and has hindered my ability to manage my shop. Has anyone experienced similar issues or have any suggestions on how to resolve this? Yourhelpwould beimmensely appreciated. Thank you in advance for your support.

[CryzalisMasksUK]

Verifications are done with your bank not your card. Try requesting a call back https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

Also If anyone contacts you via messenger to verify, these are scammers. If they have and your provided information, call you bank and block the card

[CraftyCornishMaids]

Are you sure you are dealing with etsy, and not a scammer, etsy doesn't verify cards, only bank accounts.

If it was a message in the message section, asking for verification,  it won't be from etsy - you can check, because if it is not in the "From Etsy" folder, as well as the inbox, it's not from etsy.

......

The finances - payment settings - billing section, is where you put your credit card details., this is not verified, and etsy never asks for your card number for the small deposit - the verification is a deposit to your bank, not a deduction from your card

in finances - payment settings - payment method, is where you put your bank details, and is verified there.

 if it was invalid, you have a red notice there

you should be able to enter a real bank account number, by first verifying the original number you put in, then putting your actual bank account number in

[Vuspita]

Hello,

I need help with a verification issue for my Etsy shop account. Here’s what happened:

Initially, I mistakenly entered my bank account details as a credit card account, which prevented me from receiving Etsy's small deposits for verification. When I tried to upload a new bank account, I encountered a banner stating that I had reached the maximum number of account verifications.

Because I was unable to receive the small deposits, the statement I uploaded did not include proof of these deposits.

Could you please advise me on how to successfully verify my account in this situation? Thank you very much for your assistance.

[CraftyCornishMaids]

if you go to help - contact us, and go through setup problems for bank account, you get to here - log a ticket

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_bank_account_updating-contact...

[Vuspita]

I have already created 3 work orders before, but Etsy online customer service has not replied to me. The previous responses were similar to robot responses, so I asked for your help. How can I contact online customer service to solve the problem

[BagmakerSupply]

@Vuspita: "The previous responses were similar to robot responses ..." Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile).

[Vuspita]

I was not clear about this rule before, so I sent three work orders. Now I am only sending information on the first work order. I hope the Etsy team can see my request

[Amaradorn · Accepted solution]

How to Update and Verify Your Bank Account for Etsy Payments Deposits

https://help.etsy.com/hc/en-gb/articles/115015775908-How-to-Update-and-Verify-Your-Bank-Account-for-...

[Vuspita]

I have reviewed it and my current issue is that I have reached the maximum number of verifications (there is no statement for small deposits). I can only ask the Etsy team to reopen the account verification channel and allow me to verify again. However, what troubles me is that the Etsy team has not been able to solve my problem

[Vuspita]

@BagmakerSupply I have replied to emails many times, but Etsy won't reply to any of the subsequent emails and the problem won't be resolved

[CraftyCornishMaids]

you just open 1 e-mail log,

when they reply to you, you say that isn't fixed,

and then, once a day, go to your log history on etsy , and reply to it to say you are still waiting,

don't keep opening new requests, or they go back down to the bottom of the pile.