Help! I send to the Netherlands but Etsy shows: does not ship to the Netherlands

[Carolinevantveer]

Does anybody has the same problem? A customer emailed me, saying that when she wanted to make a purchase, she couldn't continue, because she got "doesn't ship to the Netherlands.

Well, I am Dutch, live in the Netherlands and I DO ship to the Netherlands. And I was wondering why my sales dropped. Now I know....How can I change this? I had contacted Etsy support, but: technical problem. That was a few days ago. And I didn't know when it started....

If somebody has a solution: please let me know.

[NanaLetha · Accepted solution]

You do in fact ship to the Netherlands. Maybe there was a problem with the buyer's address.

[ThePatternCove]

Having the same problem, and although I checked all European countries in my shipping profile, the Netherlands is not on that list.