Help! Glitch - not reactivating my account after completing requirements

[DecoDreamsNapier]

My shop was temporarily suspended due to non use for several years, when I came to reactivate it there was extra info to submit in order to reactivate including signing up for Etsy Payments. I completed all these and received an email saying that they have accepted my submitted info and that my account is now active, but when I go to shop manager it says that my account is still suspended and that I need to enroll in Etsy Payments, but when I go over it, all the info is correct and I can't find anything missing. Etsy is totally uncontactable, when I email them I just receive automated responses and when I reply back to them, I receive no reply in return.

What can I do to finally resolve this issue and get my business back online!?

Any help much appreciated.

M.

[NanaLetha]

You do have Etsy payments in your shop. Did you try a make a listing?

[DecoDreamsNapier · Accepted solution]

Yes I went through all the requirements and even received a confirmation email of this, but shop manager had not been updated to reflect this.

Luckily have just received contact from etsy finally and they have now sorted it yay! 

[Amaradorn]

Did you update you credit card for billing?

[DecoDreamsNapier]

Yes checked and double, triple checked through all the things like that to make sure.

Luckily have just received reply rom etsy finally and they have sorted it out