Hi Lewis,
It’s been 5 days for us (heading toward a full week on Thursday), except we haven't received any communication from Etsy—not even a single email. We’re also a Canadian seller from Ontario with a legally registered corporation. All required documents were submitted and successfully verified a while ago, and no additional requests have been made.
I attempted to chat with an agent through my second shop (which is still active), and they mentioned they “cannot disclose the reason for suspension.” I was confused and clarified that I was referring to a forced vacation with no explanation, not a suspension. They said they would escalate the issue and they cannot disclose the reason, but it’s been days with no follow-up.
To make matters worse, I can no longer reach support through chat on my active shop—no responses. When I attempt to request a callback, I receive an error message that says, “Hmm, something went wrong.”
At this point, I’ve tried everything I can think of—removing and re-adding my credit card, double-checking all my business numbers (BN and GST), and verifying that my driver’s license is still uploaded and active.
The support is non-existent. I’ve exhausted every option and still have no answers, and like you, I hope someone else does.
