My shop was recently forced into vacation mode after what I thought was a delightful uptick in order volume.
With zero direct communication or notice from Etsy, this is all I see:
“We put your shop on pause. To help you manage your current orders and keep your shop in good standing, we've temporarily paused your shop. During this time, buyers will see your shop in vacation mode.”
None of the open orders were past my defined production window when this occurred. Since then, ALL orders have been completed and are in-transit or delivered. I have no cases (or history of cases), messages, disputes, overdue balances, action items in my dashboard, IP infringement potential, seller details to verify, or really any logical idea as to why this would happen. And especially so with ZERO communication, explanation, or timely resolution.
I understand Etsy having automated parameters in place to mitigate liability and protect themselves from scenarios where they have to pick up the slack if a shop can’t fulfill, but I have star seller ratings and 100% on-time shipping. I’ve emailed support, created a help center ticket, submitted an appeal and still haven’t heard back - going on 6 days!!
Additionally, I see “Your funds are in a temporary hold until we verify your seller info (this usually takes up to 48 hours).” This is extremely frustrating as a small business owner who relies on this income!
I’ve seen various posts/discussions from other shop owners in similar situations (many are recent experiences as well) and am curious how people have found their way out of Etsy jail!!
SOS!
