Hacked

[AlleganWoodCarving]

So my account was hacked yesterday. Now my shop has been suspended for sending promotions to over 100 other shops witch I did not do.

Anyone one else going or have gone through this I still have an order to do and can't print the labels

[NanaLetha]

You will have to contact Etsy Support.

[AlleganWoodCarving]

I have. Got the email telling me to over the policy witch I have and it is still suspended

[ChillwolfArt]

Hi, I'm very sorry your Account was Hacked. If you haven't already, contact your bank immediately. In your Account, check your Sign Ins; if someone other than you is there, Sign them OUT. Also run virus scans on all of your devices. As well as report this theft to the authorities; you are the victim of a cyber crime. For the Hacker to send promotions to 100 other Shops is awful. And if anyone responds to those FAKE Messages, it's obviously a snowball effect.  This is a shame.

It may be a good idea to "at" Admin ModFabio. I really hope this helps you moving forward.

[ChillwolfArt]

Heck with it.
@FabioMcMustache  Can you please assist the OP; Hacked Account. The Hacker has been sending promotions to 100 Shops. Thank You in advance.

[UppNorthEh]

You can get a shipping label other places.  Pirateship, USPS etc.  Check first that etsy isn't refunding your orders.  They seem to do that automatically when they close a shop.  Good luck getting this sorted.

[NanaLetha]

https://help.etsy.com/hc/en-us/articles/115015654008-What-to-Do-if-You-Suspect-Fraud-in-Your-Etsy-Ac...

[FabioMcMustache · Accepted solution]

Hello, and sorry to hear you're having trouble. I can see that you have contacted our support team about this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates.

Otherwise, please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!