@AvasFlavours - I'm assuming you have already done a thorough scan of your computer & any device you used to access your shop. Even a year later it doesn't hurt to do this.
You won't be able to change the bank account that deposits are sent to since you need to know the current bank account number. You would need to enter that complete number, then enter your correct bank account number. Definitely you will need Etsy's help on changing the bank account associated with your shop.
It appears you have access to your shop & that you are expecting a deposit in June. You can try changing the expiration date of the credit card you have on file - an expired credit card & Etsy will not transfer funds.
Do note that doing this will probably force your shop into an Etsy triggered Vacation Mode.
If you already have opened a help ticket with Etsy via email - find one & stick with it. Multiple tickets can cause one to close the other &/or place you at the back of the line.
As for the attempt to have Etsy call you back, others have mentioned the error pop-up but that in the end it did work. Since you're in the UK first I'd say be sure you're trying that route during normal business hours there. Otherwise, then try going with normal business hours here in the USA - EDT.
Yes, Etsy should be removing the hacker's reviews, etc. But this entire process is going to take a long time, possibly with each problem handled by an entirely different staff.
