LuminLuxeAnime
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HELP! TROUBLE VERIFYING MY INFO

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Hey guys, Etsy recently asked me to verify my seller's info by uploading a government ID after my first sale. They withheld the funds and put my shop on holiday mode until i can verify my info. I uploaded my ID 10+ days ago and it's still not verified, yet the funds are available for deposit but my shop is still on holiday mode. Mind the usual period for verifications is 2-5 days. what might be the cause for this and how can i redolve this issue?

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ModKenneth
Community Specialist
Community Specialist

Re: HELP! TROUBLE VERIFYING MY INFO

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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ModKenneth
Community Specialist
Community Specialist

Re: HELP! TROUBLE VERIFYING MY INFO

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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