HELP New phone number Cannot change number

[#1]

Hi I'm totally locked out of my account on my laptop. My security is to send code to phone. Changed my phone number how can I change it on my account on cell phone HELP!

[HeartofMePaperie]

If I go to settings its asking me to login in again I can't it then ask me to send the code . They're sending it to my old number that's why

[PillowDetails]

Admin @ModMatt - can you offer any help here, please?

[WitticismsRus]

@HeartofMePaperie 

I'll repeat what I posted in another one of your threads. 

If you can't log in with this account to contact Etsy support then just create a new account to use to get help with this account. 

Gmail email addresses are free and easy to set up. 

Then you can log in to the new account and contact Etsy support.

[FabioMcMustache · Accepted solution]

Hello,

I have escalated this issue internally, and our team will be looking into it. I'm closing this thread to prevent further derailing, so please avoid posting multiple, repeated responses to a thread.

Thanks!

EDIT: Hello @HeartofMePaperie. You are now able to log in as usual, and a member of our security team will reach out to you shortly via email with the next steps.

Thanks, y'all!