Gooten getting account suspended

[StarrifyStudio]

Hi, I run several shops on Etsy and two of my shops have recently been suspended while doing the exact same thing, which is adding an item via Gooten. I thought Gotten was allowed so I am confused as to why the accounts have been suspended. I have done the appeals and after a couple days they reset and ask me to file an appeal again. Is anyone else getting this issue?

Ive tried contacting help on both accounts, but they say they will not discuss suspensions further. Not sure what to do?

Anyone else experiencing this?

[StarrifyStudio]

And before its asked. No I am not violating any policies that I know of! I sell stationery items that are designed by myself.

[SheByTheSeaStickers]

Sorry but I've not heard of either Gotten or Gooten.

What are they?

[audreytherese]

Another company like Printify or Printful. POD supplier

[StarrifyStudio]

Print on Demand companies. I use them to print greeting cards. They have an Etsy integration.

[SheByTheSeaStickers]

Thanks for enlightening me

[FeltFunky]

Have you disclosed all your shops in your public profiles?

[StarrifyStudio]

I havent even had a chance to fill that out, but on my other shops yes. I was literally adding my 3rd item as a draft.

[StarrifyStudio]

Not to mention I paid 15 dollars twice to open each shop and they will not give me the time of day.

[WitticismsRus]

What were you selling in each shop? 

[nineteen27]

@WitticismsRus 

if you check the shop announcement.

she has links to her shops.

[WitticismsRus]

@nineteen27 

Thanks. I only saw the first line as my system truncated the rest so it didn't even look like anything else was there at first glance. Plus I don't usually even look at shop announcements. I'll have to get better about that.

[nineteen27]

i checked 3 of your shops.

they are all open.

with stuff in them.

[LeParisMetro]

I see all 3 of your shops too….Has it been fixed?  Or maybe you received one of those spam/phishing messages that says your shop is suspended when it really is not?

[StarrifyStudio]

These shops are OtterPlumStationery and KawaiiMagpie

[JJewellerySuppliesUK]

It sounds like you have received a very convincing scam message.  The scammers are targeting new shops so expect a lot of these types of emails.  They are most sophisticated and masquerade as Etsy support. Apparently you might get a scam attempt each time you list a new item.  Be very vigilant and never believe anything in an email until you have logged into your account(s) to check what is really going on.  If Etsy has really sent you a message, you will find it in the From Etsy folder in messages. 

How to Handle Scams and Suspicious Messages – Etsy

[StarrifyStudio]

Unfortunately I WISH that was the case. But the accounts are defiantly suspended. I cannot do anything within the accounts.

[printablecandee]

Maybe you were hacked because they are open. I checked both

[StarrifyStudio]

How weird! They are not open no matter what browser I look on on my end!

[nineteen27]

@StarrifyStudio 

the two shops you mentioned in here.

are permanently suspended.

the other three.

are open.

[StarrifyStudio]

How do you know they are permanently suspended? They didnt even tell me that?

[StarrifyStudio]

Guess Ill just give up on it really. Thank you to everyone for their help.

[Duckwells]

I see all three shops are open for business