Google result showing wrong rating & reviews for my shop

[PhenomenalGems]

Hi! I’m a star seller and I’ve been on Etsy for 11 years, with over 4000 sales. Can anyone explain how to get the info that appears for my shop on a basic google search to be accurate to my shop’s stats?

My shop: 5 star average, 1743 reviews.

Google shows: 4.8 star rating, 720 reviews. 

It may not matter to some, but showing my shop as having less than 5 star average could dissuade some people from clicking through to the shop from Google search. I can’t find the option directly chat with Etsy about this anymore either…

[NanaLetha]

I doubt Etsy support can help you since it’s a google problem 

[BagmakerSupply]

@PhenomenalGems: This is a Google issue not an Etsy one. Your shop home page may not have been crawled for a long time or Google may have its own rules about what time period to use for sales and reviews.

[nineteen27]

if you just click the reviews.

where it says 720.

you will realize the reviews are not for your shop.

google has been doing that for at least a year.

this is the page you land on when you click 720.

https://customerreviews.google.com/v/immersivemerchant?q=etsy.com&c=US&v=19

it is just random reviews.

[BagmakerSupply]

@nineteen27: Good catch. Keep forgetting that in reality Google is indexing Etsy and not our individual shops and for all practical purposes our shops are just another Etsy page to them.