Gift Message Included selected, but no message is showing up!

[PapillionEra]

FYI: there seems to be a glitch with the gift messaging option. One of my orders shows the Etsy icon and note "gift message included", but the order does not show a gift message in the order body as it usually is, nor does it show up when I attempt to print.  I've messaged my customer to get the copy for her message and will print it separately, so that's handled at my end.

But just a heads-up to Etsy tech support that this is an issue. Many thanks.

[GieseDeseiGns]

I had a problem with it too. I could see the message when I clicked on it in the order, orange message, but it wouldn’t print anything. I just used a blank note card and wrote message. 

[CoquetteBath]

if someone toggles the gift and doesn't include a message or send me a convo, I ship it like a regular order.

it is their call to send a gift, it isn't my responsibility to try to suss out what they really want. They need to inform us shop folks.

finally, I do think that some believe that enhances their purchase by including packaging or a freebie. I've heard folks say that they always make it a 'gift' because it is a type of 'gift' to themselves.

JMO. If someone does indicate gift and say 'hey please put a 'with love from Aunt Shari' I do just that...but otherwise? Nope.

[PapillionEra · Accepted solution]

This is not a printing issue, as no message shows up to print. It's not my first day at the rodeo here, and I know the difference between marking "GIFT" and adding a "GIFT MESSAGE." This order clearly shows the icon for and says a "GIFT MESSAGE" is included, but it's not there at all. 

[auntiejans]

Did anyone ever get a solution to this?  Mine is doing the same thing today.  TIA