BeadsByEmxo
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Genuine or scam

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I had a notification on Etsy and Etsy shop saying I made a sale, I pressed a link and it’s saying I need to put in my 16 digit account number and my CVV, but I thought when I set my account up, I entered that? 
I got an excited that I made a sale and it’s not showing up on my dashboard saying I’ve made a sale and it’s taking me to a website to receive my funds. I haven’t entered any details yet incase it’s a scam. I need advice 

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ModJose
Community Specialist
Community Specialist

Re: Genuine or scam

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Report.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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Re: Genuine or scam

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It is a scam, if there is not order information in the order section, then you have no sale

Never click on links in messenger, never provide personal or financial information via messenger. Anyone can contact you there, claiming to be someone they are not

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OneEyeCatStudio
Conversation Maker

Re: Genuine or scam

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Every new Etsy shop gets scam attempts.

How to Protect Yourself from Phishing Scams

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Re: Genuine or scam

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New and unfinished shops are sitting targets for scammers. Finish your shop. Ask for a shop critique. 

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ModJose
Community Specialist
Community Specialist

Re: Genuine or scam

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Report.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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Re: Genuine or scam

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