GET5 coupon is not working at check out. Error message.

[EarthExpressions]

So far, any of my incoming orders today have the GET5 coupon discount.
I got three messages from US clients that said they couldn't make the payment because there was an error message:  "Hmmm. Something went wrong"  while using the application and the browser.
They did put the code in the correct place (Etsy coupons) and got the discount in their cart, but for some reason, they got an error message when they tried to make the payment.  PLEASE HELP.

[DesertEarthJewelry]

Same here. I just spent a fair amount of time making my selections to purchase from one shop. I go to checkout, enter the code and it says it's invalid. I've tried entering it several times with no results. What gives? The order is over $25, so I don't see why it isn't working. 

I also had a customer email me this morning and said the coupon code isn't working for her, either. 

[CappuccinoLace]

@DesertEarthJewelry  You need to click the apply etsy coupon code link underneath the proceed to checkout button.

Not the apply shop coupon link.

[DesertEarthJewelry]

@CappuccinoLace  Thanks! I was entering it under the "shop coupon area" because that is where you typically enter coupons. I'll go back and try again. Thanks for helping! 

[SurnamePro]

Wish I could help but I too have someone that did not get the discount. I also noticed this, there is fine print attached to being able to use this discount. The Etsy fine print contains 1957 words that are 11184 characters long. Do you feel like your buyers are going to read all this before buying your product just to save five bucks?

$5 off EVERYTHING over $25! Ends Sunday! Fantastic finds. Small shops. Code: GET5. See terms. 

https://www.etsy.com/legal/gift-cards/?ref=sitewidepromo_09_23_US_CA_Skinny_Sitewide

Good luck with the event and your buyers.

[SimplyInvitingLLC]

I wonder if that's why all of my orders today are under $25. Ugh.

[BuckleberrieQuilts]

yep.  gotta be $25 or more.

[PennysLane]

I think it is just a tech issue with payment type and/or customer entering code into wrong location.  I just tried it again for a few goodies I needed and it worked fine.

[PennysLane]

Maybe it has something to do with the type of payment?  I believe it only works if customer is using Etsy payment (not paypal)?

[BuckleberrieQuilts]

No - etsy accepts PP as an etsy payment.  

[BuckleberrieQuilts]

Same here!  Two customers so far could not use the code.    

[CREATIVE3DSOLUTIONS]

There is a etsy coupon code, not shop code.

Try that

[EarthExpressions]

Yes, they applied the coupon in the right place and got the discount in their cart, but the error message shows when they are trying to pay.

[TotesiDesign]

Does the coupon code applied show on your receipts? I can't see the Etsy discount code on the sales receipts. 

I have also had 2 customers that were making purchases over US$25 and the coupon was not working. I forwarded the information about where to enter the code. 

I contacted Etsy help and they advised to tell the customer to contact them directly via chat and they will assist. 

[EarthExpressions]

Yes, if you click the order number you will see this message at the top of the receipt:
"The buyer used an Etsy-funded coupon for $5.00 off their order. You will not be charged for the coupon and will receive the full order amount".
But it won't show in the items.

[CherryBlendStudio]

I have the same problem. I was trying to buy something and my basket was over 25 and I still got the message Your basket total must be more than £25.00 to use this code. I contacted Etsy twice but it hasn't been resolved. I do not know if it is worth messaging them about a fiver.