Frozen Account Due to Unverified Tax Information

[#1]

I formed an LLC in the state of MS and obtained an EIN number for this LLC. I correctly updated the tax information on Etsy. However, my shop was being frozen due to unverified tax information. It has been over two weeks and Etsy has been completely responsive to address the issue. I was not even recognized that I have been having this issue on my account. When I wanted to update the tax information with my SSN, I could not do it. I have been asked to update my tax info, but I cannot make any changes there. Etsy is not addressing the issue at all. Any ideas what to do at this point!

[tidelinesalvage]

I don't have and never had an EIN number...Etsy keeps wanting me to enter my SSN ,And I KEEP TRYING, with NO results...I even tried MS Edge...Still NO RESPONSE!!!

[tidelinesalvage]

I even checked Webroot to see if there may be a problem with my computer...Everything seems to be fine

[BeaconDelta]

I'm an LLC. I switched from my EIN to SS, and made sure my name matched my SS card. That worked. Listings came up instantly. Gosh, I was wondering why my orders suddenly stopped. 

[tidelinesalvage]

This is exactly what I am facing

[PurpleLinenBoutique]

Hello, did you get you account re-instated?

[FoliOasis]

try typing your name in CAPS. it worked for me.
I wish Etsy support would told me this.

[PurpleLinenBoutique]

Did they resolve the issue? I have the same problem. 

[ClbVintagePop]

Yes, I am going to check my ss card and make sure name matches up, crossed fingers it’s the solution 

[YensidCastaways]

Hi, I updated one of my items in my store and it fixed the issue.

I had a similar issue a few months ago. I did everything it sounds like everyone else did. I clicked the link and updated all my info. I retyped and submitted the page and got nothing.

My store was still frozen then I when I updated some items and it was unfrozen. Don't know if that will help you but it worked for me. 

Best of luck.

[tidelinesalvage]

Sorry, I didn't get back sooner.....In my case,  I was stupidly trying to put my SSN in the right rectangle instead of the appropriate left rectangle

[FoliOasis]

Hey guys,

This might help you! It worked for me.

while I am not a register business but I ran into the same issue as I reached $400 in sales.

you will have to type everything in CAPS. For me, it was name in CAPS (didn't have to for address) and it worked.
I've heard for business you need to put in EIN and Shop name exactly on the paper IRS send you. .(though, someone called IRS after trying that and found out their shop is typed differently on IRS database than what's on the paper...). It gotta match what IRS has.

Hope it helps!

[FloridaOceanShack]

Same issue today, I changed from sole proprietor to LLC yesterday and now my account is frozen. No reply to my email, no phone number, nothing. I depend on this income, this is very frustrating. 

[CLKconcepts]

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

Enter your phone number for Etsy call back, they called me in 10 seconds when I had this same type of problem months ago, and they fixed my listings while I was on the phone with Etsy.  They were in a "frozen" state after entering my Tax ID info.

[PixelsnPlastic]

So its 2025 and this is still happening.

I was listing as an individual, decided to create an LLC got my EIN number that was the easy part. Now with Etsy I gave all the required information and it was frozen, took 3 failures before it gave me the option to upload my tax documents to prove my LLC.  They had to verify the name as it didn't match with the LLC that took 7 days, along with 3 separate days of emailing them. Finally they unlocked my store and it was visible, however it wasn't unlocked. Couldn't activate ads or anything. So I again went to the tax area filled the correct SSN data which was already verified and listed and now they want a photo ID. Uploaded that and now waiting while the shop is fully frozen again. 

No responses from the email they contacted me with, no phone number. Basically an LLC doesn't work with Etsy.

[ModKenneth · Accepted solution]

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