Free shipping guarantee not working

[onepieceatatime]

I have the free shipping guarantee turned on in my shop since they first offered it for orders over $35. I have not turned it off. The past few days shipping is being charged on all orders including orders over $35. When I checked the shipping gurantee is still turned on for my shop.

[NanaLetha]

That often happens when the buyer is using an outdated version of the app.

[onepieceatatime]

So, how do you update the app?

[NanaLetha]

Depends on their device. Mine is on automatic updates for my iPhone and iPad.

[TBQSC]

Sometimes the user has to upgrade their device (buy new) becaus updates on the old device is no longer supported.

[onepieceatatime]

Doesn't make sense. This is a new computer. And, I don't use my phone for etsy.

[TBQSC · Accepted solution]

@onepieceatatime It’s not YOUR computer/phone that is causing the issue … it’s your customer’s (old) devices.

[onepieceatatime]

Thank you. That is very helpful!

[NanaLetha]

@onepieceatatime  It’s a buyer problem not yours. The buyer needs to upgrade their app, not yours.