Forum's "solution" by a 3rd person

[RibbonMary]

I've posted an issue, someone replied to it, and then a third one marked it as SOLUTION.

But it's not a proper solution, the original question was not solved (by far), and still the posted is marked as solved.

Solved posts should only be marked as SOLVED once the owner of the post marks it as solved. I get that some would never read replies or mark replies as solutions, then manager can mark or close the post after some logical time, but not just a minute after someone replies anything, even unrelated, or only after OPs consider it's a good solution.

[LittleGemsJewells]

What happens sometimes is the mods will accept another posters reply as the solution if it contains the correct info to the question or help that was asked. 

Was it in relation to your hubby's account and if so did you try the call back option?

[RibbonMary]

It was, yes, and I did. Super fast callback (maybe luck, IDK, but we’re glad anyway) even though he have no contact yet.

[CraftyCornishMaids]

The mods can mark a reply as solution, they don't do it very often, 

it does not close the thread, people can still reply to it 

[BootifulLabels]

Only the forum moderators and the original poster of the thread can mark an answer as a solution.  The  moderators are there to keep an eye on threads and stop them getting off topic.  One of the tools they have available is to mark a response to a post as a solution, they don't do it often but they will if they believe it appropriate, and especially if the OP is a new user and not aware that they can do it themselves.

[RibbonMary]

It wasn’t a good solution and less than 10 minutes passed

(I’ve posted a password issue, missed to mention that I did filled the form, mail, etc) and the solution was a link to the pass reset form. Which sounds pretty obvious even if I’m new to the forum

[BootifulLabels]

A moderator marking a reply as a solution doesn't close the thread, it doesn't prevent others from continuing to offer suggestions and solutions.   Many threads have multiple solutions pinned and still have current discussion going on.

I'm sorry if you thought it was done prematurely, but it is Etsy's forum and the forum moderators are Etsy employees whose job it is to assist with the flow of threads (among other roles).

[RibbonMary]

Yes, I know it’s their forum, I also know that when you’re browsing a forum a lot of people finds the “solved” tag to find a solution. That’s the point of the function, to let forum searchers know when some post has an accepted solution.

I also know “solved” is not “closed” topic, but that’s not the point. Again, tagging a post as solved right after a reply is not the intended functionality of a forum (I’ve run forums since the mIRC times, 27 years ago).

Their forum, their site, their rules… that I know. But I still can express myself saying I don’t agree, right? Or suggest a change or ask for something to be done in a different way, even if they say “well, no”

[BootifulLabels]

But I still can express myself saying I don’t agree, right? 

Yes of course you can.  However as I posted above, ONLY you and the moderators can mark a post in this thread as a solution.  You see the option because you started the thread and you can tag a solution whenever you want.  I can't and neither can any of the other posters here because we are not moderators, we are just sellers like you.  Your tone comes over as accusatory, and the people you are accusing have done nothing but taken time out from their own shops to try to help you.  Perhaps take a breather and come back in a while.

[CraftyCornishMaids]

The poster put a link to info on how to do it, which works for many people

Etsy agreed that it was a way to do it, and tagged it as a solution.
If a  solution is here, and works for many people, tagging it immediately is  absolutely fine and correct

the topic is still open, if others have other solutions that work for them, they can post too.

I had mine fixed by logging an e-mail call, and replying to the e-mail, every day, so it goes up the chain.

Never open any more, just the one, and keep boosting it.

[RibbonMary]

@CraftyCornishMaids They posted a link to what I already did and doesn’t help. It’s not a solution in my case.

I already knew there was a password reset form, already used it, already used the contact form after the “your case is different” legend (your account is locked for security reasons, contact our support)

That’s why I keep saying that I don’t see this as a correct procedure, you can’t reply and tag it as a good solution (within a minute) when it’s not a good solution (and there’s no way you can know if it’s a good solution or not if you don’t wait)

if the post was “how do I reset my password?” then the form is a good solution. 
anyway, evidently my post wasn’t clear enough about the situation