Forced vacation mode

[FogIslandStudio]

Hi,

My store was put on vacation mode for 6 days without any explanation or warning.

The message on dashboard: Your shop will stay in Holiday mode while we review your info - This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now – we'll reach out if we need more details from you.

Please help, thanks.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.