My shop has been placed in forced vacation mode since December 12th, and I haven’t received any replies to my emails or tickets at all. I’ve provided all requested documentation promptly a few months back, but I’ve heard nothing back from Etsy support. This situation is devastating for my business, especially during the busiest season of the year. Being unable to accept orders is resulting in significant financial losses and is damaging my reputation with customers. I understand there may be technical issues or delays, but the complete lack of communication is frustrating and leaves me feeling unsupported. If there’s something further I need to do, I wish Etsy would just ask, so I can resolve it and get back to running my business. I see that some shops have had this issue resolved after a day or two, but mine has now been down for four days. Has anyone else experienced this? Any advice or insight would be greatly appreciated. It seems like this forum is the only place where we can potentially get support since moderators often forward issues to the appropriate team.
