First sale please help!

[PrettyProtectedAU]

Hi, I just had a dashboard notification saying I’ve made my first sale but it’s not showing up in orders. It is showing up in my income generated too. Then I had a spam email saying I’d received a sale but I had to enter my bank card details to receive the money?? Is this legit?

[Marmalady · Accepted solution]

SCAM

Do not give them your financial info

You do not need to "accept" or "approve" a sale
You do not need a particular amount of money in a specified bank account
You do not need to give them your email

When you get a legit sale:
It will show in the Orders section of  your Dashboard
It will show as a sale on your Shopfront
You will get an email from transactions @etsy.com
The money will be in your Payment Account

[RusticTableAntiques]

As said above, this is a scam. They commonly target new shops because they assume people won't understand how things work around here. Well done to you for being on the ball! 

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

[PlatypusDream]

Just an FYI, @PrettyProtectedAU , resin knuckles are banned weapons on Etsy, as are items for "protection" or self defense.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.