IrilenaCreations
Inspiration Seeker

First sale canceled

Jump to solution

Hello, I am from France and I am new to Etsy. This morning, I had my first sale but it was automatically canceled by Etsy. And I don't understand why? Do you have any idea of the reason? The Etsy hotline couldn't give me an answer.

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions

Re: First sale canceled

Jump to solution

@IrilenaCreations You are a new seller with only two items in your shop, your first item was only listed 3 days ago, the likely hood that you would get a sale on the first or second day of listing is improbable ( unless it was an arranged sale to a friend or a relative ) but not impossible, however .... there are many scammers on Etsy that target new shops, I would suspect that these could have been fraudulent attempts to scam you which were stopped by Etsy.

I have provided you with links you need to read up on and be aware of.

Protect Your Account With These Security Tips - Welcome to the Etsy Community

Solved: How to Spot a Scam - No a Buyer Doesn't Need Your ... - Welcome to the Etsy Community

New “From Etsy” section in Messages - Welcome to the Etsy Community

How to Handle Scams and Suspicious Messages – Etsy Help

 

FYI there is also a French community here in the forums :-

https://community.etsy.com/t5/Communaut%C3%A9-fran%C3%A7aise/bd-p/communaute-francaise?ref=gnav

 

View solution in original post

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...
4 Replies

Re: First sale canceled

Jump to solution

In many cases, it's because there is a problem with the buyer's credit card. I would not worry about it.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
IrilenaCreations
Inspiration Seeker

Re: First sale canceled

Jump to solution

Two buyer, two credit card and one PayPal. I don't understand where is the problem. 

Translate to English There was a problem fetching the translation.
0 Likes

Re: First sale canceled

Jump to solution

@IrilenaCreations You are a new seller with only two items in your shop, your first item was only listed 3 days ago, the likely hood that you would get a sale on the first or second day of listing is improbable ( unless it was an arranged sale to a friend or a relative ) but not impossible, however .... there are many scammers on Etsy that target new shops, I would suspect that these could have been fraudulent attempts to scam you which were stopped by Etsy.

I have provided you with links you need to read up on and be aware of.

Protect Your Account With These Security Tips - Welcome to the Etsy Community

Solved: How to Spot a Scam - No a Buyer Doesn't Need Your ... - Welcome to the Etsy Community

New “From Etsy” section in Messages - Welcome to the Etsy Community

How to Handle Scams and Suspicious Messages – Etsy Help

 

FYI there is also a French community here in the forums :-

https://community.etsy.com/t5/Communaut%C3%A9-fran%C3%A7aise/bd-p/communaute-francaise?ref=gnav

 

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...
Amaradorn
Community Maker

Re: First sale canceled

Jump to solution

How do you know you had a sale?

Etsy doesn't have a hotline. Any telephone number you find via Google is fake (scammers). Did you contact support via chat or request a call back via the support centre?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.