Failed to recieve payment

[ANMSHOES]

You have a new purchase!

• Order ID: 478120
• Item name: Stylish sandals pretty sandals casual wear sandals for women
• Amount: 75USD
• Payment Type: Etsy Payments

• Status: failed to receive payment

customers inbox me these msgs? Is it scam or real? Please help I’m new here

[Amaradorn]

It's a SCAM!!

Even if it wasn't; when a customer has a problem paying for an order - the customer needs to contact Etsy Support themselves. 

[DrewitDesignsLLC]

Thank you,

I've gotten three of these in the last week. Wasn't sure what to do. 

[CryzalisMasksUK]

It is easy to check, you check your order section in your dashboard, if there is no order there and someone in the messenger claims otherwise it is a scam.

Never provide any private or financial information in messenger, never click on links or images. Anyone can claim whoever they want to be on that specific day in messenger.  If anyone makes claims about orders, verification or your shop, just check the dashboard and your shopfront.

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[CoquetteBath]

how can you get a payment, when you have not had a single sale?

[ANMSHOES]

Thank you so much it helps me a lot. I’m very thankful to all of you guys. 

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.