HouseOfAion
Inspiration Seeker

Failed to purchase shipping label error

Hi, I am a new Etsy seller and I am having trouble printing label for my first order, it's been saying failed to purchase shipping label for the last 4 days for DHL express, it's my first sale and I don't know what to do I have talked to Etsy support but they are just saying ship it manually and manual shipping is way too expensive as it is resulting in a loss on sale please help, thank you.

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Re: Failed to purchase shipping label error

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Re: Failed to purchase shipping label error

Have you read to info about how to use the labels?

https://help.etsy.com/hc/en-us/articles/1500012344421?segment=selling

"

To purchase and use shipping labels through Yakit on Etsy, you must:

  • Be an Etsy seller whose shop is located in India;
  • Live in (or have a pickup address in) a PIN code serviceable by one of the available carriers or carrier partners*; 
  • Complete onboarding and verification for each carrier through the Yakit portal; 
  • Use shipment pickup for orders shipped using shipping labels on Etsy; and 
  • Agree to Etsy’s Shipping Policy.

*Once you complete onboarding, your address cannot be changed."

Before you can purchase shipping labels on Etsy, you’ll need to onboard with DHL Express, One World Express, and/or DTDC Asendia through our shipping provider, Yakit. During this process, you'll confirm your Etsy shipping and billing address and upload the required documentation. 

If you do not live in a PIN code serviceable by any of the available carriers, you will not be able to sign up.

"

Required documents:
Once you’re in the portal, you'll be asked to upload some or all of the documentation below. The required documents depend on the carrier to which you're onboarding.

After submitting the required documents for DHL Express, approval generally takes longer than 24 hours."

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HouseOfAion
Inspiration Seeker

Re: Failed to purchase shipping label error

yes, i have my international shipping available i am just unable to print shipping labels

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AkiraCrystals
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Re: Failed to purchase shipping label error

I'm having the same issue. I've been purchasing delivery labels for the last 6 months and this is the first time this has happened to me.

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