[RESOLVED] Third-Party Integration difficulty connecting to Etsy

[ampersay]

Hey all! 

We're aware that some third-party integrations are having difficulties connecting to Etsy. There's a team already working on a fix for this and I'll update this thread once there's more information. 

Thanks! 

[ampersay]

Just got word from the team that the impacted integrations are back online! We'll be monitoring performance for a bit to assure that everything is back to normal.

Thanks!  


See update below! 

[ampersay]

Hey all! 

We're still seeing some lingering issues with some integrations this morning and the team is going to be taking another look into this. Once I've got more details, I'll update this thread. 

Thanks! 

[ampersay]

Hey all! 

Our engineers have fixed the root cause of this issue and we're working resolving the lingering access issues some sellers are experiencing. If you have the ability to disconnect and reconnect the integration or update your token, I recommend doing that.  We've been seeing confirmation from folks that this helped correct their access issues. 

Keep an eye on this thread for another update later today about the status of this issue. 

Thanks! 

[ampersay]

Hey all!

The team is still working on implementing the fix for this issue. Once I have more information, I’ll update this thread. 

Thanks! 

[ampersay · Accepted solution]

Hey all! 

Our team ran a script overnight that resolved the connection issues for third-party integrations. At this time, you should be seeing active connections between your Etsy shop and the third-party integration you're using. If you're still having issues, I recommend disconnecting and reconnecting your integration. The Integrations page within Shop Manager is loading properly now as well to help facilitate that. 

Thanks!