Experience as a Shop Owner

[300pxl]

This message is for Etsy's team for whoever is in charge.

I have had my shop on Etsy since 2011 and this is my bread and butter. I wanted to change my bank account because I opened a new business account with a new bank. The Payment Settings page doesn't have an option to do that. I had to reach out to customer support twice for help and looks like someone was able to do it but in that effort Etsy thought there was some suspicious activity and closed my shop.

I didn't get any email or notification about why was the shop closed. I found out when I logged in and went to shop manager. I reached out to support again and they asked me to wait for someone to email me and let me know what happened. In the email I received all they needed was some information to verify so they can open my shop. It's been 36 hours and my shop is still closed.

Here are my questions, why won't Etsy have an option to change/update bank account on the website? Why is there no captcha or verification steps on the website so when you find a suspicious activity you collect the information instead of closing the account. I am a busy shop and I must have lost sales for the problem I didn't create. In the world where hacks and personal information stolen are not uncommon, is Etsy going to keep closing the accounts every time they find suspicious activity? Why is there no option for us to call or request a call for an urgent matter like this? 

If Etsy claims to be one of the top e-commerce platforms it has to have modern tools. If you want to avoid people calling you, message you, email you for small things, provide the options on the site for us so we can take care of it ourselves. Help center articles are not always helpful.

Etsy has changed my life, it has given me the confidence I was missing but I feel like I am always swimming against the current. We try our best to make sure our buyers are happy and satisfied, I wish Etsy did the same with us (shop owners). Made us it's priority.

[anythinggoeshere]

Unfortunately for sellers Etsy considers the site's buyers as its customers.  We are just the vehicles to make those sales and not a priority for Etsy.  Take the same attitude toward them.  They are just the site you currently sell on.  

[GlassyFields]

That is a very moving and powerful message. And well stated.

I'd hate for Etsy's team to miss it because they may not see it in the forums. 

I hope you reach out directly to the Etsy team with your message.

[anythinggoeshere]

Did the op close her shop after posting?

[dayspringcollectible]

Etsy is constantly doing things in the most backward way possible, and creating more work for themselves because they don't take responsible actions or offer clear and informative communication.

I have often said that if Etsy employees (at least those at the top in decision making roles) were working for anyone else, they would probably be fired.  They certainly wouldn't last if working for me.

[ChristmasIsLove]

There is an option to change the bank account for a shop. I've done it several times, including recently as part of Plaid verification.

You might have better luck if you try phone support (request a callback) than email.

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

[thatregina · Accepted solution]

I'm sorry to see this, Lavanya. I've referred this issue and your post to an account specialist, who will follow up with you directly. Thank you all for offering support! I'll bring this one to a close now.