Etsy support is not responding to inquiries.

[LovelyCraftsBG]

Etsy support simply does not respond to emails. I am just opening a store, and all this is dragging on for a VERY long time. On December 19, I uploaded additional documents confirming the legality of my business. A lot of time has passed, but I have not received any response. I have contacted the support service several times, but my emails are simply ignored. I cannot appeal, since the store is not blocked, but sent "in Holiday Mode". What should I do in this situation?

[CryzalisMasksUK]

Etsy will put your shop into forced vacation mode, when they can not automatically verify your details. This will trigger a request for documents to be uploaded to try and verify.

You need to keep to 1 support ticket, and keep replying with "I still need help" eventually a real person will reply.

Make sure that your ID, Bank account & tax numbers all match, to the letter. If one bit of information is off, then they will just close you down

[LovelyCraftsBG]

Hi!

I have checked all the information, it is entered accurately. On December 19, a support representative contacted me and asked for additional documents, which I uploaded within two days (I had to request them from the government agency). But there is no answer.

[SugarTaffySoap]

@LovelyCraftsBG  What were you selling?

[LovelyCraftsBG]

Hi1

I am just opening a shop. I used to sell on Etsy, but due to changes in EU laws I had to close online sales. I opened a brick and mortar shop in my city, brought the business up to online sales requirements and want to return to Etsy. The main focus is handmade jewelry from natural materials, which I make in my workshop.

[SugarTaffySoap]

@LovelyCraftsBG  You might get lucky if a moderator reads your post and if sees fit will move it along to a specialist team. 

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.